Zorba the Hutt (zorbathut) wrote,
Zorba the Hutt

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So let's say there's this hypothetical company online. They have a lot of people who don't pay for their services, and they give 'em out because they're Cool People, but they also have a large number of paying customers.

And let's also say that the company's quality has been questionable for a very long time. The servers are slow sometimes, they bring large portions of the accounts down for maintenance with little to no warning - sometimes only informing the users after the fact - and sometimes the servers are so bad as to be unusable.

True, they have a page to tell their customers about the status. But it's usually out of date at best, and completely inaccurate at worst, sometimes going for days during heavy outages while still claiming everything's okay.

Well, not for a while, actually. For a while now it's just sort of been a general "Things are sucking, we know, we're working on it" . . . in fact, it seems like it's been that way for a month or two now, and quite likely, it has. The current policy seems to be "well, it's Just Like That. And we're working on it. So be patient." Of course, there's often a date set for when it'll get fixed . . . sometimes it even gets better. Unfortunately it tends to degrade again almost immediately.

Would you say this company is doing a good job of dealing with its users?

It's just irritating, ya know? I realize brad and all are doing their best, but it's hard to remember a time when the servers *weren't* slow. And it seems like any complaint I've ever seen has been met by "You aren't paying for it, stop whining" (oh, but I am! in fact, I've forked over a grand total of $125 so far) or "They're doing their best!"

I'm sorry, but "I'm doing my best" isn't a catchall excuse. Microsoft says "We're doing our best" and people don't like them, and I imagine Enron executives said something much the same - I've sort of lost sympathy with that line.

When do we get hard evidence that Livejournal isn't just trying to play catchup - when are they planning to order enough servers to serve their userbase for *next* month, rather than enough servers to serve their userbase for *last* month?

The fact that I'm posting this ON LIVEJOURNAL should be a sign that I'm not exactly feeling like starting a war with the admins :P but, sheesh, enough is enough, folks.

And the fact that I've copied this into notepad before posting - like I had to do with the other two entries today, or I would have lost them - is a sign that something's seriously wrong with their setup.
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