A lot of the increasing customer/corporation clash right now is due to corporations denying everything.
"No, our service is working fine." "No it isn't, I'm trying it right now." "Yes it is. You must be doing something wrong." "What am I doing wrong?" "Nothing, but it's still not us."
"Of course our product is perfectly safe, and can solve world hunger." "Well, I'm still hungry, and it just cut my finger off." "No it didn't."
"I found a bug. Here's how you reproduce it." "That bug doesn't exist." "Yes it does. I just did it." "No it doesn't. It does not exist. LA LA LA LA I CANT HEAR YOU"
So here's the question - *why*? How can it possibly benefit corporations to deny making any mistakes when it's clear that the mistake has been made? I mean, okay, if you've got 100 people and only one of them can prove that you've made a mistake, I can see the benefit in denying the mistake. But when you're talking to one person who can prove a mistake exists, why deny it? For that matter, when you're talking to a hundred people who know about it, why deny it? They all know. You just look like an idiot.
I'm avoiding specific cases here because I see it *so often*, but here's a small list of what I've seen in the last few months: ISPs insisting that my cable modem is working when it isn't, large companies publicly lying about their plans (as in, doing the exact opposite two days later), and MMORPG writers denying the existence of bugs. How can this possibly be a good thing? And why do people even spend time wondering why Americans don't trust corporations anymore?
Okay, with the large-company-lying it might either be some high-level executive trying to make a quick buck off the stock market, or possibly a case of different divisons that don't talk with each other (benefit of the doubt here). But I don't get the other two in the least.