It reminds me of the server problems they had when I got here at the beginning of school.
The email server wouldn't work. I mean, you could use email, if you used the web server. But you couldn't SSH to the email server itself - you got a "does not resolve" error. Which is a bit odd, because it would imply that the DNS server was having problems, not necessarily the email server.
I asked the lab techs about it. They didn't know. They tried it out. It didn't work. They proceeded to try it several more times.
And then try it, again, several more times on a different computer.
And then the tech got up and went to a *third* computer, and, oh wait, this is where it gets good . . .
She typed in the hostname correctly, right? Then tabbed and typed her username over the port number. Then tabbed and typed her password over the username in plaintext, right there on the screen.
I don't know about you, but if I don't get a series of dots when I start typing my password, I stop INSTANTLY.
And then hit enter . . . and it didn't work . . . and did it again.
I finally ended up saying "I think the DNS server is down." She didn't know what a DNS server was.
They got it fixed eventually. Sure wasn't the lab techs who fixed it, I can guarantee that.